Atmos Offers Options to Help Struggling Customers

Atmos Energy is reminding customers struggling to pay their monthly natural gas bill that payment options and financial assistance are available.   

The utility says additional federal assistance funds have been released due to COVID-19 through the Low Income Home Energy Assistance Program, in addition to Atmos Energy’s Sharing the Warmth funds. Sharing the Warmth is a program that leverages the generosity of customer donations with additional contributions by Atmos Energy to amplify the amount of assistance offered. Atmos Energy then partners with local agencies to offer program funds to eligible customers.  

Atmos Energy also offers installment plans that spread out payments of the total balance over time. During this time, there are no added charges or fees.

To set up an installment plan, visit www.atmosenergy.com, log into the Atmos Energy Account Center and select the Payment Assistance tab, or call the Atmos Energy customer service team at 888-286-6700 Monday through Friday between 7 a.m. and 6 p.m. 

Financial assistance is available on a first come, first served basis to eligible residential customers through a local energy assistance agency. To locate an agency, visit atmosenergy.com/assistance, or call 211.