City to Launch Customer Experience Dept. Friday
By West Kentucky Star Staff
PADUCAH - The City of Paducah has invited everyone to attend the launch of the Customer Experience Department and the New Day Initiative. The event will take place on Friday beginning at 2:30 pm at City Hall, with a brief presentation explaining the development of the Department and Initiative at 2:45. Some of the New Day Initiatives that will be explained at the celebration include:

*Kick-start pre-application meetings;
*User’s guide for the permitting process;
*Certificate of Occupancy celebrations; and
*Implementation of permitting software.

City Manager Jim Arndt said, "We are working to revolutionize the relationships between Paducah’s government and its residents, contractors, and business owners. It’s a new day in Paducah where we have put together a package of initiatives that will streamline processes and improve communications so that the expectations of our customers are not just met, they are exceeded. We are placing customer experience at the forefront of our operations.”

Ice cream, music, and mini golf will be provided, as well as the opportunity to meet the Customer Experience Department staff.  If you have any questions, please contact the Customer Experience Department at 270-444-8800.

Published 09:18 AM, Saturday Jun. 22, 2019
Updated 11:17 PM, Friday Jun. 21, 2019

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