Coronavirus Prompts Utility Company Policy Changes
By West Kentucky Star Staff
PADUCAH - Some local utilities have closed their offices and made changes to their disconnect policies amid the COVID-19 pandemic.

Paducah Power System says it has suspended disconnections of all residential and commercial service. Although the utility has closed its offices to the public, customers can still make payments through the PPS mobile app, its webpage (, automatic bank draft, by phone at 270-575-4000, at the drive-thru, at the post office, and at drop boxes at the south side Kroger and in front of Cape Electric in Lone Oak. Kiosks are also located at the southside Walmart, Banks Market in Lone Oak and the entrance to PPS at 1500 Broadway.

“This event has the potential to have an immediate and significant financial effect on many people, and we recognize the need to be flexible with those who will struggle during these unusual times,” said PPS General Manager Dave Carroll. “Fortunately, almost all business with us can be conducted by phone or through our website, so we expect no changes to the high level of customer service we normally provide. In fact, challenges like these require us to work even harder to meet the needs of customers.”

Jackson Purchase Energy Cooperative is asking customers who can't pay their bill to contact them to make arrangements. 

“JPEC has a deep concern for community and we want to work with family’s who are struggling. We are committed to working with our consumer-members who may have trouble paying their electric bills,” said President and CEO Greg Grissom. “We encourage any member who is facing financial difficulty during this time to call us.”  You can reach a member-service representative at 1-800-633-4044."

The utility says it has also closed its offices to the public, but customers have a range of payment options that can be found at the company's website:

Atmos Energy has also joined other local utilities and suspended disconnections. Atmos President and CEO Kevin Akers says the policy is part of his company's commitment to serving its customers during this time of need.

“Atmos Energy’s commitment to safety, paired with our culture, have led us during unique times. This will be no different,” Akers said.

Although the company's offices are closed to the public, Atmos customers can pay their bills online at

On the Net:

Paducah Power System Bill Payment
Atmos Energy Bill Payment
JPEC Bill Payment

Published 10:00 AM, Monday Mar. 23, 2020
Updated 05:47 PM, Monday Mar. 23, 2020



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